Senior Customer Service Representative

The Senior Customer Service Representative role is where Community Impact Foundation connects Knowledge Base Management insight with campaigns that customers actually remember. Take ownership, lean on your 6 years of Stress Management, and earn $74,000 - $105,000 as part of a team that grows with you.

Key Responsibilities

• Own the full sales cycle from initial outreach to signed contract
• Sharpen the Senior Customer Service Representative value prop for each vertical we touch
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Run point on trade shows and pop-ups throughout OH
• Build landing pages that turn Lorain curiosity into demo bookings
• Identify and pursue new business opportunities throughout OH

What You'll Bring

• Familiarity with the rhythms of a high-trust part-time team
• A Lorain network, or the hustle to build one from scratch
• A solid foundation in Troubleshooting, refined over 7+ years
• The reflex to surface risk before it surfaces itself
• Comfort owning the unglamorous middle of a part-time project
• 7 years of learning when to trust the process and when to break it

The reputation Community Impact Foundation enjoys across OH wasn't bought; the design-led Lorain team earned it one sales marketing project at a time. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

Pay starts strong at $74,000 - $105,000, mentorship runs deep, and the road from senior to lead is paved with real benefits.

Refreshed minutes ago, this Senior Customer Service Representative req is wide open and taking applications.

If you're done waiting for permission to level up, consider this your invitation to apply.